Provider: NIHR Journals Library Content:text/plain; charset="UTF-8" TY - GEN LB - 1. AU - Health Information and Quality Authority TI - International Review on the Use of Patient Experience Surveys in the Acute Sector CY - Cork PB - Health Information and Quality Authority PY - 2016 UR - www.hiqa.ie/sites/default/files/2017-02/Intl-Review-Model-Methodology-to-implement-NPE-Survey.pdf Y2 - 18 February 2020 ER - TY - JOUR LB - 2. AU - Anhang Price, R AU - Elliott, MN AU - Zaslavsky, AM AU - Hays, RD AU - Lehrman, WG AU - Rybowski, L TI - Examining the role of patient experience surveys in measuring health care quality J2 - Med Care Res Rev PY - 2014 VL - 71 SP - 522 EP - 554 UR - https://doi.org/10.1177/1077558714541480 ER - TY - GEN LB - 3. AU - Department of Health and Social Care (DHSC) TI - NHS Patient Experience Framework CY - London PB - DHSC PY - 2012 ER - TY - BOOK LB - 4. AU - Merkley, K AU - Bickmore, AM TI - The Top Five Recommendations for Improving the Patient Experience CY - Salt Lake City, UT PB - Health Catalyst PY - 2017 UR - https://downloads.healthcatalyst.com/wp-content/uploads/2016/09/Top-Five-Recommendations-for-Improving-Patient-Experience.pdf Y2 - 18 February 2020 ER - TY - ELEC LB - 5. AU - Care Quality Commission TI - NHS Patient Surveys UR - https://nhssurveys.org M1 - 18 February 2020 ER - TY - RPRT LB - 6. AU - Francis, R TI - Report of the Mid-Staffordshire NHS Foundation Trust Public Inquiry CY - London PB - The Stationery Office PY - 2013 ER - TY - GEN LB - 7. AU - National Advisory Group on the Safety of Patients in England TI - A Promise to Learn – A Commitment to Act CY - London PB - Williams Lea PY - 2013 ER - TY - ELEC LB - 8. AU - NHS England TI - NHS England Review of the Friends and Family Test PY - 2014 UR - www.england.nhs.uk/wp-content/uploads/2014/07/fft-rev1.pdf M1 - 15 November 2019 ER - TY - BOOK LB - 9. AU - Manacorda, T AU - Erens, B AU - Black, N AU - Mays, N TI - Implementation and Use of the Friends and Family Test as a Tool for Local Service Improvement in NHS General Practice in England CY - London PB - PIRU Policy Innovation Research Unit PY - 2016 ER - TY - JOUR LB - 10. AU - Robert, G AU - Cornwell, J AU - Black, N TI - Friends and family test should no longer be mandatory J2 - BMJ PY - 2018 VL - 360 SP - k367 UR - https://doi.org/10.1136/bmj.k367 ER - TY - JOUR LB - 11. AU - Coulter, A AU - Locock, L AU - Ziebland, S AU - Calabrese, J TI - Collecting data on patient experience is not enough: they must be used to improve care J2 - BMJ PY - 2014 VL - 348 SP - g2225 UR - https://doi.org/10.1136/bmj.g2225 ER - TY - JOUR LB - 12. AU - Gleeson, H AU - Calderon, A AU - Swami, V AU - Deighton, J AU - Wolpert, M AU - Edbrooke-Childs, J TI - Systematic review of approaches to using patient experience data for quality improvement in healthcare settings J2 - BMJ Open PY - 2016 VL - 6 SP - e011907 UR - https://doi.org/10.1136/bmjopen-2016-011907 ER - TY - JOUR LB - 13. AU - Bourne, T AU - Wynants, L AU - Peters, M AU - Van Audenhove, C AU - Timmerman, D AU - Van Calster, B AU - Jalmbrant, M TI - The impact of complaints procedures on the welfare, health and clinical practise of 7926 doctors in the UK: a cross-sectional survey J2 - BMJ Open PY - 2015 VL - 5 SP - e006687 UR - https://doi.org/10.1136/bmjopen-2014-006687 ER - TY - JOUR LB - 14. AU - Smither, JW AU - Walker, AG TI - Are the characteristics of narrative comments related to improvement in multirater feedback ratings over time? J2 - J Appl Psychol PY - 2004 VL - 89 SP - 575 EP - 581 UR - https://doi.org/10.1037/0021-9010.89.3.575 ER - TY - GEN LB - 15. AU - Civica and InHealth Associates TI - Making Sense and Making Use of Patient Experience Data CY - London PB - Civica and InHealth Associates PY - 2015 UR - www.civica.com/globalassets/7.document-downloads/2.uk-docs/white-papers/engagement-solutions/making-sense-and-making-use-of-patient-experience-2015.pdf Y2 - 18 February 2020 ER - TY - BOOK LB - 16. AU - Raleigh, V AU - Thompson, J AU - Jabbal, J AU - Graham, C AU - Sizmur, S AU - Coulter, A TI - Patients’ Experience of Using Hospital Services: Lessons From an Analysis of Trends in 2005–2013 CY - London PB - The King’s Fund and Picker Institute Europe PY - 2016 UR - www.kingsfund.org.uk/sites/default/files/field/field_publication_file/Patients-experience-Kings-Fund-Dec-2015.pdf Y2 - 18 February 2020 ER - TY - JOUR LB - 17. AU - Sheard, L AU - Marsh, C AU - O’Hara, J AU - Armitage, G AU - Wright, J AU - Lawton, R TI - The Patient Feedback Response Framework – understanding why UK hospital staff find it difficult to make improvements based on patient feedback: a qualitative study J2 - Soc Sci Med PY - 2017 VL - 178 SP - 19 EP - 27 UR - https://doi.org/10.1016/j.socscimed.2017.02.005 ER - TY - JOUR LB - 18. AU - Staniszewska, S AU - Churchill, N TI - Patients’ experiences in the UK: future strategic directions J2 - Patient Exp J PY - 2014 VL - 1 SP - 140 EP - 143 UR - https://doi.org/10.35680/2372-0247.1017 ER - TY - GEN LB - 19. AU - National Quality Board TI - Improving Experiences of Care: Our Shared Understanding and Ambition PB - National Quality Board PY - 2015 UR - https://webarchive.nationalarchives.gov.uk/20161103234108/https:/www.england.nhs.uk/wp-content/uploads/2015/01/improving-experiences-of-care.pdf Y2 - 18 February 2020 ER - TY - JOUR LB - 20. AU - Wolf, JA AU - Niederhauser,, V AU - Marshburn, D AU - LaVela, SL TI - Defining patient experience J2 - Patient Exp J PY - 2014 VL - 1 SP - 7 EP - 19 ER - TY - JOUR LB - 21. AU - Ziewitz, M TI - Experience in action: moderating care in web-based patient feedback J2 - Soc Sci Med PY - 2017 VL - 175 SP - 99 EP - 108 UR - https://doi.org/10.1016/j.socscimed.2016.12.028 ER - TY - JOUR LB - 22. AU - Paterson, BL TI - The shifting perspectives model of chronic illness J2 - J Nurs Scholarsh PY - 2001 VL - 33 SP - 21 EP - 26 UR - https://doi.org/10.1111/j.1547-5069.2001.00021.x ER - TY - JOUR LB - 23. AU - Porter, T AU - Sanders, T AU - Richardson, J AU - Grime, J AU - Ong, BN TI - Living with multimorbidity: clinical and patient perspectives J2 - Int J Clin Rheumatol PY - 2015 VL - 10 SP - 111 EP - 119 UR - https://doi.org/10.2217/ijr.15.6 ER - TY - JOUR LB - 24. AU - Mazanderani, F AU - Locock, L AU - Powell, J TI - Biographical value: towards a conceptualisation of the commodification of illness narratives in contemporary healthcare J2 - Sociol Health Illn PY - 2013 VL - 35 SP - 891 EP - 905 UR - https://doi.org/10.1111/1467-9566.12001 ER - TY - JOUR LB - 25. AU - Lupton, D TI - The commodification of patient opinion: the digital patient experience economy in the age of big data J2 - Sociol Health Illn PY - 2014 VL - 36 SP - 856 EP - 869 UR - https://doi.org/10.1111/1467-9566.12109 ER - TY - JOUR LB - 26. AU - Vogus, TJ AU - McClelland, LE TI - When the customer is the patient: lessons from healthcare research on patient satisfaction and service quality ratings J2 - Hum Res Manage Rev PY - 2016 VL - 26 SP - 37 EP - 49 UR - https://doi.org/10.1016/j.hrmr.2015.09.005 ER - TY - RPRT LB - 27. AU - NHS Institute for Innovation and Improvement TI - Patient Feedback Survey 2012: National and Strategic Health Authority Summary Report CY - London PB - NHS Institute for Innovation and Improvement and Ipsos Mori PY - 2012 UR - www.ipsos.com/sites/default/files/publication/1970-01/sri_Patient_Feedback_Survey_20122.pdf Y2 - 18 February 2020 ER - TY - GEN LB - 28. AU - Insight Team NHS England TI - NHS England Review of the Friends and Family Test CY - London PB - NHS England PY - 2014 UR - www.england.nhs.uk/wp-content/uploads/2014/07/fft-rev1.pdf Y2 - 18 February 2020 ER - TY - ELEC LB - 29. AU - Picker Institute Europe TI - NHS Friends and Family Test ‘Unreliable’ Comparison Tool Says Picker PY - 2014 UR - www.picker.org/news/nhs-friends-family-test-unreliable-comparison-tool-says-picker-institute-europe/ M1 - 20 December 2018 ER - TY - GEN LB - 30. AU - NHS Institute for Innovation and Improvement TI - The Patient Experience Book CY - London PB - NHS Institute for Innovation and Improvement PY - 2013 ER - TY - JOUR LB - 31. AU - Brookes, G AU - Baker, P TI - What does patient feedback reveal about the NHS? A mixed methods study of comments posted to the NHS Choices online service J2 - BMJ Open PY - 2017 VL - 7 SP - e013821 UR - https://doi.org/10.1136/bmjopen-2016-013821 ER - TY - JOUR LB - 32. AU - Griffiths, A AU - Leaver, MP TI - Wisdom of patients: predicting the quality of care using aggregated patient feedback J2 - BMJ Qual Saf PY - 2018 VL - 27 SP - 110 EP - 118 UR - https://doi.org/10.1136/bmjqs-2017-006847 ER - TY - GEN LB - 33. AU - King’s College London and The King’s Fund TI - What Matters to Patients CY - London PB - King’s College London and The King’s Fund PY - 2011 ER - TY - JOUR LB - 34. AU - Overeem, K AU - Lombarts, MJ AU - Arah, OA AU - Klazinga, NS AU - Grol, RP AU - Wollersheim, HC TI - Three methods of multi-source feedback compared: a plea for narrative comments and coworkers’ perspectives J2 - Med Teach PY - 2010 VL - 32 SP - 141 EP - 147 UR - https://doi.org/10.3109/01421590903144128 ER - TY - JOUR LB - 35. AU - Greaves, F AU - Ramirez-Cano, D AU - Millett, C AU - Darzi, A AU - Donaldson, L TI - Use of sentiment analysis for capturing patient experience from free-text comments posted online J2 - J Med Internet Res PY - 2013 VL - 15 SP - e239 UR - https://doi.org/10.2196/jmir.2721 ER - TY - JOUR LB - 36. AU - Cole-Lewis, H AU - Varghese, A AU - Sanders, A AU - Schwarz, M AU - Pugatch, J AU - Augustson, E TI - Assessing electronic cigarette-related tweets for sentiment and content using supervised machine learning J2 - J Med Internet Res PY - 2015 VL - 17 SP - e208 UR - https://doi.org/10.2196/jmir.4392 ER - TY - JOUR LB - 37. AU - Gibbons, C AU - Richards, S AU - Valderas, JM AU - Campbell, J TI - Supervised machine learning algorithms can classify open-text feedback of doctor performance with human-level accuracy J2 - J Med Internet Res PY - 2017 VL - 19 SP - e65 UR - https://doi.org/10.2196/jmir.6533 ER - TY - JOUR LB - 38. AU - Padmavathy, P AU - Leema, AA TI - Sentiment mining from online patient experience using latent Dirichlet allocation method J2 - Indian J Sci Technol PY - 2016 VL - 9 IS - 19 UR - https://doi.org/10.17485/ijst/2016/v9i19/93876 ER - TY - JOUR LB - 39. AU - Tapi Nzali, MD AU - Bringay, S AU - Lavergne, C AU - Mollevi, C AU - Opitz, T TI - What patients can tell us: topic analysis for social media on breast cancer J2 - JMIR Med Inform PY - 2017 VL - 5 SP - e23 UR - https://doi.org/10.2196/medinform.7779 ER - TY - JOUR LB - 40. AU - Wagland, RR-S AU - Simon, A AU - Bracher, M AU - Hunt, M AU - Foster, K AU - Downing, C TI - Development and testing of a text-mining approach to analyse patients’ comments on their experiences of colorectal cancer care J2 - BMJ Qual Saf PY - 2016 VL - 25 SP - 604 EP - 614 UR - https://doi.org/10.1136/bmjqs-2015-004063 ER - TY - CONF LB - 41. AU - Brody, S AU - Elhadad, N TI - An Unsupervised Aspect-sentiment Model for Online Reviews T2 - Human Language Technologies: the 2010 Annual Conference of the North American Chapter of the ACL DA - 2–4 June 2010 CY - Los Angeles, CA, USA SP - 804 EP - 812 ER - TY - CONF LB - 42. AU - Choi, Y AU - Cardie, C TI - Hierarchical Sequential Learning for Extracting Opinions and their Attributes T2 - Proceedings of the ACL 2010 Conference Short Papers DA - 11–16 July 2010 CY - Uppsala, Sweden SP - 269 EP - 274 ER - TY - JOUR LB - 43. 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AU - Care Quality Commision, NHS Patient Surveys TI - NHS Surveys: Focused on Patients’ Experience PY - 2017 UR - https://nhssurveys.org M1 - 25 February 2020 ER - TY - JOUR LB - 47. AU - Asprey, A AU - Campbell, JL AU - Newbould, J AU - Cohn, S AU - Carter, M AU - Davey, A AU - Roland, M TI - Challenges to the credibility of patient feedback in primary healthcare settings: a qualitative study J2 - Br J Gen Pract PY - 2013 VL - 63 SP - e200 EP - e208 UR - https://doi.org/10.3399/bjgp13X664252 ER - TY - BOOK LB - 48. AU - Robert, G AU - Cornwell, J AU - Brearley, S AU - Foot, C AU - Goodrich, J AU - Joule, N TI - What Matters to Patients? Developing the Evidence Base for Measuring and Improving Patient Experience PB - London CY - The King’s Fund PY - 2011 ER - TY - JOUR LB - 49. 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AU - Corbin, J AU - Srauss, A TI - Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory CY - London PB - SAGE Publications Ltd PY - 2008 UR - https://doi.org/10.4135/9781452230153 ER - TY - JOUR LB - 60. AU - Ong, BN AU - Hodgson, D AU - Small, N AU - Nahar, P AU - Sanders, C TI - Implementing a digital patient feedback system: an analysis using Normalisation Process Theory J2 - BMC Health Serv Res PY - 2020 VL - 200 SP - 387 ER - TY - ELEC LB - 61. AU - NHS England TI - FAQs for the Friends and Family Test – Updated 24/02/2017 PY - 2017 UR - www.england.nhs.uk/wp-content/uploads/2015/10/fft-imp-guid-faqs-oct15.pdf M1 - 15 November 2019 ER - TY - CONF LB - 62. AU - Daker-White, G AU - Dehghan, A AU - Shepherd, A AU - Nowokowska, M AU - Kontopantelis, E AU - Nenadic, G AU - Sanders, C TI - Humans Versus Machines: Text Mining Versus Adapted Grounded Theory in the Analysis of Free Text Data from Patient Feedback Surveys T2 - Health Services Research UK (HSRUK) Conference CY - Nottingham, UK DA - 4–5 July 2018 ER - TY - CONF LB - 63. AU - Dehghan, A AU - Kayesh, H AU - Daker-White, G AU - Sanders, C AU - Nenadic, G TI - Mining Free-text Patient Feedback Comments T2 - Heal-TAC CY - Manchester, UK DA - 18–19 April 2018 ER - TY - CONF LB - 64. AU - Nahar, P AU - Ong, BN AU - Small, N AU - Hodgson, D AU - Nenadic, G AU - Bower, P TI - Implementing and Evaluating Tools to Improve the Collection and Usefulness of Patient Experience Data in Multiple Service Contexts T2 - Health Services Research UK (HSRUK) Conference CY - Nottingham, UK DA - 4–5 July 2018 ER - TY - CONF LB - 65. AU - Nahar, P AU - Sanders, C AU - Small, N AU - Hodgson, D AU - Daker-White, G AU - Spencer, R AU - Sanders, C TI - Creating Meaningful Patient Feedback Data for Health Service Improvement: Exploring the Formality and Informality of Feedback Mechanisms T2 - British Sociological Association (BSA) 49th Medical Sociology Annual Conference CY - York, UK DA - 13–15 September 2017 ER - TY - CONF LB - 66. AU - Sanders, C AU - Nahar, P AU - Hodgson, D AU - Small, N AU - Daker-White, G AU - Sharp, C AU - Ong, BN TI - Constructing and De-constructing Patient Experience via Big Data and Small Data T2 - World Congress of Sociology CY - Toronto, ON, Canada DA - 15–21 July 2018 ER - TY - CONF LB - 67. AU - Sanders, C TI - Story Specimens and Chemistry: a Creative Enquiry T2 - Society for Academic Primary Care (SAPC) 47th Annual Scientific Meeting CY - London, UK DA - 10–12 July 2018 ER - TY - CONF LB - 68. AU - Sanders, C TI - The Ethics and Politics of Sharing Stories for Patient and Public Involvement T2 - British Sociological Association (BSA) 50th Medical Sociology Annual Conference CY - Glasgow, UK DA - 12–14 September 2018 ER - TY - CONF LB - 69. AU - Small, N AU - Nahar, P AU - Daker-White, G AU - Spencer, R AU - Hodgson, D AU - Bower, P AU - Sanders, C TI - Can Digital Data Capture and Improved Analysis of Comments Make Patient Feedback More Meaningful and Useful for Primary Care? T2 - Society for Academic Primary Care (SAPC) Annual Conference CY - Warwick, UK DA - 12–14 July 2017 ER - TY - CONF LB - 70. AU - Robert, G AU - Locock, L AU - Sanders, C AU - Sheard, L TI - Enhancing the Use of Patient Experience Data for Improving the Safety and Quality of Care T2 - ISQua 34th Annual Conference CY - London, UK DA - 1–4 October 2017 ER - TY - CONF LB - 71. AU - Roberts, G AU - Sheard, L AU - Loocock, L AU - Sanders, C TI - Exploring and Enhancing the Use of Patient Experience Data for Improving the Quality of Care T2 - Health Services Research UK (HSRUK) Symposium CY - Nottingham, UK DA - 6–7 July 2017 ER - TY - GEN LB - 72. AU - Sanders, C TI - The DEPEND Project Overview PY - 2018 ER - TY - GEN LB - 73. AU - Allen, D AU - Lewis, AM AU - Small, N TI - What PPI has Worked Well in the DEPEND Project PY - 2018 ER - TY - GEN LB - 74. AU - Nahar, P TI - PPI in the Bangladeshi Community PY - 2018 ER - TY - ELEC LB - 75. AU - NIHR Greater Manchester Patient Safety Translational Research Centre TI - DEPEND: Use of Digital Methods for Collection and Use of Patient Experience Data PY - 2018 UR - www.youtube.com/watch?v=BOYLxVJAzdI M1 - 23 December 2019 ER - TY - CONF LB - 76. AU - Small, N AU - Lewis, AM AU - Allen, D AU - Ong, BN AU - Sanders, C TI - Co-designing New Tools for Collecting, Analysing and Presenting Patient Feedback in NHS Service: Working in Partnership with Patients and Carers T2 - International Perspectives on Evaluation of PPI in Research CY - Newcastle University, Newcastle upon Tyne, UK DA - 15–16 November 2018 ER -