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TY  - ELEC
LB  - 1.
AU  - NHS England
TI  - Statistical Work Areas.
UR  - www.england.nhs.uk/statistics/statistical-work-areas/
M1  - 19 March 2021
ER  - 
TY  - ELEC
LB  - 2.
AU  - NHS England
TI  - The NHS Five Year Forward View
PY  - 2014
UR  - www.england.nhs.uk/wp-content/uploads/2014/10/5yfv-web.pdf
M1  - 19 March 2021
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TY  - JOUR
LB  - 3.
AU  - Turner, J
AU  - Coster, J
AU  - Chambers, D
AU  - Cantrell, A
AU  - Phung, VH
AU  - Knowles, E
TI  - What evidence is there on the effectiveness of different models of delivering urgent care? A rapid review
J2  - Health Serv Deliv Res
PY  - 2015
VL  - 3
IS  - 43
UR  - https://doi.org/10.3310/hsdr03430
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TY  - ELEC
LB  - 4.
AU  - Nuffield Trust
TI  - The NHS Workforce in Numbers
PY  - 2018
UR  - www.nuffieldtrust.org.uk/resource/the-nhs-workforce-in-numbers
M1  - 19 March 2021
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TY  - JOUR
LB  - 5.
AU  - Becker, J
AU  - Dell, A
AU  - Jenkins, L
AU  - Sayed, R
TI  - Reasons why patients with primary health care problems access a secondary hospital emergency centre
J2  - S Afr Med J
PY  - 2012
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AU  - Penson, R
AU  - Coleman, P
AU  - Mason, S
AU  - Nicholl, J
TI  - Why do patients with minor or moderate conditions that could be managed in other settings attend the emergency department?
J2  - Emerg Med J
PY  - 2012
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UR  - https://doi.org/10.1136/emj.2010.107276
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TY  - RPRT
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AU  - NHS England
TI  - Transforming Urgent and Emergency Care Services in England. Urgent and Emergency Care Review End of Phase 1 Report
CY  - Leeds
PB  - NHS England
PY  - 2013
UR  - www.nhs.uk/nhsengland/keogh-review/documents/uecr.ph1report.fv.pdf
Y2  - 19 March 2021
ER  - 
TY  - ELEC
LB  - 8.
AU  - NHS England
TI  - Next Steps on the NHS Five Year Forward View
PY  - 2017
UR  - www.england.nhs.uk/wp-content/uploads/2017/03/NEXT-STEPS-ON-THE-NHS-FIVE-YEAR-FORWARD-VIEW.pdf
M1  - 19 March 2021
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TY  - JOUR
LB  - 9.
AU  - Turner, J
AU  - O’Cathain, A
AU  - Knowles, E
AU  - Nicholl, J
TI  - Impact of the urgent care telephone service NHS 111 pilot sites: a controlled before and after study
J2  - BMJ Open
PY  - 2013
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TY  - BOOK
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AU  - Veazies, S
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AU  - Gilbert, J
AU  - Paynter, R
AU  - Ivlev, I
AU  - Eden, K
TI  - Mobile Health Applications for Self Management of Diabetes
IS  - Technical Briefing 31
CY  - Rockville, MD
PB  - Agency for Healthcare and Research Quality
PY  - 2018
UR  - https://effectivehealthcare.ahrq.gov/sites/default/files/pdf/technical-brief-31_mobile-health-applications-for-self-management-of-diabetes.pdf
Y2  - 19 March 2021
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TY  - JOUR
LB  - 11.
AU  - Hobbs, FDR
AU  - Bankhead, C
AU  - Mukhtar, T
AU  - Stevens, S
AU  - Perera-Salazar, R
AU  - Holt, T
AU  - Salisbury, C
AU  - National Institute for Health Research School for Primary Care Research
TI  - Clinical workload in UK primary care: a retrospective analysis of 100 million consultations in England, 2007–14
J2  - Lancet
PY  - 2016
VL  - 387
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UR  - https://doi.org/10.1016/S0140-6736(16)00620-6
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TY  - JOUR
LB  - 12.
AU  - Armstrong, S
TI  - The apps attempting to transfer NHS 111 Online
J2  - BMJ
PY  - 2018
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SP  - k156
UR  - https://doi.org/10.1136/bmj.k156
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TY  - GEN
LB  - 13.
AU  - NHS England
TI  - NHS111 Online Evaluation.
CY  - Leeds
PB  - NHS England
PY  - 2017
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TY  - JOUR
LB  - 14.
AU  - Coster, JE
AU  - Turner, JK
AU  - Bradbury, D
AU  - Cantrell, A
TI  - Why do people choose emergency and urgent care services? A rapid review utilizing a systematic literature search and narrative synthesis
J2  - Acad Emerg Med
PY  - 2017
VL  - 24
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UR  - https://doi.org/10.1111/acem.13220
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TY  - JOUR
LB  - 15.
AU  - Chambers, D
AU  - Cantrell, A
AU  - Johnson, M
AU  - Preston, L
AU  - Baxter, SK
AU  - Booth, A
TI  - Digital and online symptom checkers and assessment services for urgent care to inform a new digital platform: a systematic review
J2  - Health Serv Deliv Res
PY  - 2019
VL  - 7
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UR  - https://doi.org/10.3310/hsdr07290
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TY  - JOUR
LB  - 16.
AU  - Turnbull, J
AU  - McKenna, G
AU  - Prichard, J
AU  - Rogers, A
AU  - Crouch, R
AU  - Lennon, A
TI  - Sense-making strategies and help-seeking behaviours associated with urgent care services: a mixed-methods study
J2  - Health Serv Deliv Res
PY  - 2019
VL  - 7
IS  - 26
UR  - https://doi.org/10.3310/hsdr07260
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TY  - JOUR
LB  - 17.
AU  - O’Cathain, A
AU  - Knowles, E
AU  - Long, J
AU  - Connell, J
AU  - Bishop-Edwards, L
AU  - Simpson, R
TI  - Drivers of ‘clinically unnecessary’ use of emergency and urgent care: the DEUCE mixed-methods study
J2  - Health Serv Deliv Res
PY  - 2020
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UR  - https://doi.org/10.3310/hsdr08150
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LB  - 18.
AU  - Blank, L
AU  - Coster, J
AU  - O’Cathain, A
AU  - Knowles, E
AU  - Tosh, J
AU  - Turner, J
AU  - Nicholl, J
TI  - The appropriateness of, and compliance with, telephone triage decisions: a systematic review and narrative synthesis
J2  - J Adv Nurs
PY  - 2012
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AU  - Lake, R
AU  - Georgiou, A
AU  - Li, J
AU  - Li, L
AU  - Byrne, M
AU  - Robinson, M
AU  - Westbrook, JI
TI  - The quality, safety and governance of telephone triage and advice services – an overview of evidence from systematic reviews
J2  - BMC Health Serv Res
PY  - 2017
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UR  - https://doi.org/10.1186/s12913-017-2564-x
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LB  - 20.
AU  - Eastwood, K
AU  - Morgans, A
AU  - Smith, K
AU  - Stoelwinder, J
TI  - Secondary triage in prehospital emergency ambulance services: a systematic review
J2  - Emerg Med J
PY  - 2015
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LB  - 21.
AU  - Wheeler, SQ
AU  - Greenberg, ME
AU  - Mahlmeister, L
AU  - Wolfe, N
TI  - Safety of clinical and non-clinical decision makers in telephone triage: a narrative review
J2  - J Telemed Telecare
PY  - 2015
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UR  - https://doi.org/10.1177/1357633X15571650
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LB  - 22.
AU  - Tran, DT
AU  - Gibson, A
AU  - Randall, D
AU  - Havard, A
AU  - Byrne, M
AU  - Robinson, M
TI  - Compliance with telephone triage advice among adults aged 45 years and older: an Australian data linkage study
J2  - BMC Health Serv Res
PY  - 2017
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UR  - https://doi.org/10.1186/s12913-017-2458-y
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LB  - 23.
AU  - Gibson, A
AU  - Randall, D
AU  - Tran, DT
AU  - Byrne, M
AU  - Lawler, A
AU  - Havard, A
TI  - Emergency department attendance after telephone triage: a population-based data linkage study
J2  - Health Serv Res
PY  - 2018
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UR  - https://doi.org/10.1111/1475-6773.12692
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AU  - McKenzie, R
AU  - Dunt, D
AU  - Yates, A
TI  - Patient intention and self-reported compliance in relation to emergency department attendance after using an after hours GP helpline
J2  - Emerg Med Australas
PY  - 2016
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UR  - https://doi.org/10.1111/1742-6723.12619
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AU  - Krumperman, K
AU  - Weiss, S
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TI  - Two types of prehospital systems interventions that triage low-acuity patients to alternative sites of care
J2  - South Med J
PY  - 2015
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AU  - Martinsson, J
AU  - Gustafsson, S
TI  - Modelling the effects of telephone nursing on healthcare utilization
J2  - Int J Med Inform
PY  - 2018
VL  - 113
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UR  - https://doi.org/10.1016/j.ijmedinf.2018.02.004
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LB  - 27.
AU  - Njeru, JW
AU  - Damodaran, S
AU  - North, F
AU  - Jacobson, DJ
AU  - Wilson, PM
AU  - St Sauver, JL
TI  - Telephone triage utilization among patients with limited English proficiency
J2  - BMC Health Serv Res
PY  - 2017
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UR  - https://doi.org/10.1186/s12913-017-2651-z
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LB  - 28.
AU  - Anderson, A
AU  - Roland, M
TI  - Potential for advice from doctors to reduce the number of patients referred to emergency departments by NHS 111 call handlers: observational study
J2  - BMJ Open
PY  - 2015
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AU  - Huibers, L
AU  - Moth, G
AU  - Carlsen, AH
AU  - Christensen, MB
AU  - Vedsted, P
TI  - Telephone triage by GPs in out-of-hours primary care in Denmark: a prospective observational study of efficiency and relevance
J2  - Br J Gen Pract
PY  - 2016
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UR  - https://doi.org/10.3399/bjgp16X686545
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LB  - 30.
AU  - Thilsted, SL
AU  - Egerod, I
AU  - Lippert, FK
AU  - Gamst-Jensen, H
TI  - Relation between illness representation and self-reported degree-of-worry in patients calling out-of-hours services: a mixed-methods study in Copenhagen, Denmark
J2  - BMJ Open
PY  - 2018
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AU  - Gamst-Jensen, H
AU  - Lippert, FK
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TI  - Under-triage in telephone consultation is related to non-normative symptom description and interpersonal communication: a mixed methods study
J2  - Scand J Trauma Resusc Emerg Med
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AU  - Gamst-Jensen, H
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TI  - Self-rated worry predicts hospitalisation in out-of-hours services telephone triage
J2  - BMJ Open
PY  - 2018
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TI  - Is computer-assisted telephone triage safe? A prospective surveillance study in walk-in patients with non-life-threatening medical conditions
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J2  - Health Risk Soc
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